5-Day "Arrive Alive, Stay Alive" Guarantee

As specialist whose first concern is for the health and well-being of all types of pets, we do everything within our means to ensure the aquatic life we offer is of the highest quality and arrives at your door in the absolute best condition possible. We also back up our commitment to providing the healthiest specimens in the aquatic life industry with the best guarantee available: Our exclusive "Arrive Alive, Stay Alive" guarantee means that your aquatic life is covered for a FULL 5-DAYS from the day of acclimation. We can make this industry-leading guarantee because our Aquatic Specialist direct every aspect of our comprehensive SigNature Shipping System, as well as establish strict health guidelines for each species before we will allow it to be shipped. We cannot stress enough the importance of following the step-by-step Acclimation Procedure that you will receive with your order. In our experience, the majority of losses occur because of rushed or improper acclimation. Following our Acclimation Procedure as well as our recommendations for quarantining new arrivals in a separate tank for two weeks and using an Ultraviolet Sterilizer to limit the chance of infection will greatly increase your new tankmate's chance at thriving in your aquarium environment. To help you prepare for your new arrival, we suggest you refer to our instructions on how to set up a quarantine aquarium and our article, "Introducing New Fish to Your Tank". Terms and Conditions Please read the following Terms and Conditions which must be complied with in order to qualify for our guarantee: Specimens must be acclimated according to our Acclimation Procedure into an established aquarium. You must take immediate delivery and sign for the order on the initial attempt at delivery by our shipping agent. Water conditions for marine life must be as follows: Ammonia - 0.0 ppm; Nitrites - 0.0 ppm; Nitrates 0.0 - 30 ppm; pH - 8.1 - 8.4; specific gravity - 1.021 - 1.025 Water conditions for freshwater life must be as follows: Ammonia - 0.0 ppm; Nitrites - 0.0 ppm; Nitrates 0.0 - 50 ppm; pH - 6.5 - 7.5 (African Cichlids 7.8 - 8.5) Exempt Species List (R) We take great care in ensuring that all of our fish, invertebrates, and corals are handled with the utmost care. Because of our commitment to the health of all aquatic life, we guarantee that ALL species we offer will arrive alive and in good condition. However, because water quality and careful acclimation is particularly critical in ensuring the survival rate for the few specialized species listed below, we cannot guarantee these species after their arrival. The need to follow careful acclimation procedures, the increased level of care required, and the specialized housing needs of these species require us to list these species as "Expert Only," which means only the expert marine aquarist, zoo, or research institution should purchase specimens from the list below. Species listed indicate fish or invertebrates that secrete or release toxins that may kill fish in the aquarium. Some of these species release toxic compounds when stressed, while others release toxic compounds when they die. Noahsark1.com cannot assume responsibility for any loss that may occur should one of these animals poison the aquarium. Angels, Large Regal Angel Red Sea Boxfish Boxfish Black Boxfish Blue Cowfish Helmet Cowfish Longhorn Cubicus Whitley's Boxfish, Male Red-White Barred Trunkfish Shaw's Trunkfish Ornate Thornback Trunkfish Eels Garden Eel Groupers Leaflip Grouper Soapfish Golden Stripe Grunts/Sweetlips Dogfish Black Picus Dogfish Orientalis Spotted Sweetlips Miscellaneous Fish Moorish Idol Great Barracuda Flashlight Fish Pipefish (All Items) Sharks/Rays (All Items) Tangs/Surgeons Achilles Tang Clown Tang Wrasse Formosa Juvenile Wrasse Leopard Wrasse Green Wrasse Red Coris Wrasse Yellow Wrasse Black Leopard Wrasse Blue Star Leopard Wrasse Choati Red Wrasse Sea Slugs Sea Hare Anemones Carpet Electric Anemone Green Carpet Anemone White Ritteri Anemone Carpet Anemone Blue Cephalopods Octopus Jellyfish (All Items) Polyp Corals Waving Hand, Thick Stem Waving Hand, Blue Soft Corals Carnation Coral Spaghetti Finger Leather Coral Cucumbers Sea Apple (Australian) Sea Apple (Indonesian) Returning Deceased Specimens Should you experience a loss during transit or within our 5-Day Guarantee period, please refer to our Returning Deceased Specimens page for policy details and return information. Thank you.